Welcome to BevMo.com Customer Service!

We want to answer your questions as quickly as possible so we’ve listed some commonly asked questions below.

If your question isn’t covered below, please visit our FAQ’s as well.

Most customers want to know about…

ClubBev! Account

How do I update or edit my account information?

To change the information in your ClubBev! account:

Sign in to your account (or click on “My ClubBev!" at the top of the page)
Click on the "Change Account Setting" link
Make any necessary changes
Click the "Save" button at the bottom of the page

Why can’t I view my in-store purchases?

In-Store ClubBev! transactions are not available for viewing on our website. However, as long as you present your ClubBev! card or phone number during check out, the store associate will add the transaction to your account and you will receive credit for it.

My purchase in store was not credited toward my account. How can I receive credit towards my 5% Savings Reward for the purchase?

Please fill out this form so that we can review and credit your account. Please include the following information:

Your name
Your phone number and/or ClubBev! account number
Store location
Transaction date
Invoice number
Total amount of the sale

All items are listed on your receipt.

I have multiple accounts. How do I merge them?

Please fill out this form us with your account numbers, as well as which account you wish to keep as the main, and we would be happy to merge them for you.

Can I get a replacement ClubBev! card?

We do not issue replacement cards. Please use your phone number at check out to receive credit for your purchase towards your rewards.

Will you be sending me a ClubBev! card for the online account?

No, a ClubBev! card is not necessary for online accounts. If shopping in-store, please use your phone number at check out to receive credit for your purchase towards your rewards.

5% Savings Reward

What is my point balance?

Sign in to your ClubBev! Account to view your progress. The rewards information and link next to the search box lists your current spend and dollars away from reaching your next reward. This total is updated weekly, so please visit regularly and refresh after making a purchase to view your latest spend balance.

Where is my reward?

Please call 1.877.77BEVMO for assistance. We’ll need your name, phone number, email address and/or ClubBev! account number (on the back of your card). We will research your account and issue you any 5% Savings Rewards you may have missed.

Remember to use the same ClubBev! account each time you shop.

How are rewards delivered?

If you provided us with your email address, an email containing your 5% Savings Reward will be sent to you one week after it has been earned. Sign in to your “My ClubBev!” account to add or change your email address.

If you have not provided your email address, your 5% Savings Reward will be mailed to you one week after it has been earned.

Product Availability/Pricing

Can you help me find a particular item?

Please contact your local store for product inquiries and they will be able to assist you.

I want to purchase a particular item but can’t find it on the website. Can you help?

Sorry, if a product is not on the website, it is not available for shipping/pick up.

Can you help me locate a particular item that you used to carry but now is no longer available?

Please contact your local store for product inquiries and they will be able to assist you.

I want to place a large order. Are discounts available?

Please contact your local store for product inquiries and they will be able to assist you with availability and pricing.

I recently received a back-in-stock email notification but the item is out of stock again. What do I do?

Availability is limited so it is important to act fast. Please call your local store, ask them when they expect their next shipment and ask them to hold the item for you when it arrives. Please be sure to note the associate’s name who arranges your order.

Do you price match?

Yes, it is our policy to match our competitors’ prices and we are happy to do so. Exceptions may apply for online vs. in-store, regional or out of state price matches. Please speak with the store manager and he/she will be able to assist and price match accordingly.

Existing Orders

Where is my order?

Please sign in your ClubBev! account and click on “Open and Completed Orders“ for the status of an order. If you still have questions, please contact the store that is processing your order.

For shipping orders, we ship via UPS and a tracking number is provided for shipping orders. You can track the progress on UPS.com.

For shipments in Arizona, please call 480.607.5523 or email us.

How do I cancel my order?

For pick up orders, please contact the store directly. We can return your order and issue a full refund. For shipping orders, please call our warehouse at 925.730.5247.

For shipments in Arizona, please call 480.607.5523.

I received the wrong vintage or damaged product. How do I get a replacement?

Please call our warehouse at 925.730.5247 or email us so we may send you the correct vintage.

For shipments in Arizona, please call 480.607.5523 or email us.

How do I add a gift message to my order?

For shipping orders, please call our warehouse 925.730.5247 immediately. If your order has not already been shipped, we can add the gift message.

For shipments in Arizona, please call 480.607.5523.

Shipping

What can be shipped and where do you ship?

Accessories, Glassware, Food & Non-alcoholic beverages: shipped to all 50 states
Beer & Spirits: shipped only within California and Arizona
Wine: California, Arizona and select states only (On the top navigation, please choose your state under “My current choice is”. If your state prohibits direct wine shipments, you will receive a message in your shopping cart that we cannot ship to your state.)

What is the tracking number for my shipping order?

Please sign in your ClubBev account and click on “Open and Completed Orders“ for the status of an order. We ship via UPS and a tracking number is provided for shipping orders. You can track the progress on UPS.com. If you still have questions, please contact the store that is processing your order.

For shipments in Arizona, please call 480.607.5523 or email us.

How much is shipping?

Shipping varies depending on weight, destination and method of delivery (Ground, 2nd Day or Next Day). To view shipping costs, please sign in and fill your shopping cart with the items you wish to purchase. During the checkout process, you will be given the shipping options and quotes for your specific order, all before entering any billing information.

Why is sales tax collected?

We must collect applicable sales tax on all orders that take title/ownership in California and Arizona.

Wine Club

Do you offer wine clubs in Arizona?

No, we currently do not offer wine clubs in Arizona.

Can I pre-pay for the wine clubs?

No, wine clubs are billed monthly.

How do I update my wine club subscription?

Please sign in to your ClubBev account and click on “My Wine Club Subscriptions“ to update your information.

I want to sign up for a wine club for a particular number of months only; do I enter that quantity in the shopping basket?

No, wine club orders are processed and billed each month. If you wish to cancel after a particular number of months, please email us a month in advance to cancel. Or, you may sign in to your ClubBev account and cancel the subscription by clicking on “My Wine Club Subscriptions“.

Donations

Do you make donations to non-profit organizations?

As you can imagine, we are approached by many worthwhile non-profit organizations for donations. We would like to support everyone who contacts us; however, we are not able to provide sponsorship or product donations at this time.

Customer Feedback/Comment

If we impressed you, please let us know. If we did not meet your expectations, we would appreciate your feedback on how we can improve and deliver 100% customer satisfaction. Please contact your local store and provide feedback to the store manager.

Contact Information

For corporate, vendor, real estate or employee information, please call 925.609.6000 for the corporate directory.

For store career opportunities, please click here.

For corporate career opportunities, please send inquiries and resumes to jobs@bevmo.com.

For all other inquiries, please fill out this form and we’ll get back to you.

Corporate mailing address:
BevMo!
1470 Enea Circle, Suite 1600
Concord, CA 94520