Shipping Included on any order over $100*. Select "Shipping to CA" to get started!
*Offer valid on any online order over $100 (excludes taxes and discounts). Valid for shipping anywhere within California only. Not valid when shipping to any other state. Order arrives within 3-5 business days.

Customer Service Hours

Monday - Friday
9am - 6pm PDT
Weekends
11am - 6pm PDT (Live Chat only)
Open Major Holidays except Christmas

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Customer Service

We want to answer your questions as quickly as possible so we’ve listed some commonly asked questions below. If your question isn’t covered below, please contact us on the left.

Most customers want to know about...

FREQUENTLY ASKED QUESTIONS

ClubBev! Rewards Program

The ClubBev! Rewards program includes the following perks:

  • Earn a 5% Savings Reward every time you spend $250 (or 250 points) on eligible purchases.
  • Free membership for use in all BevMo! stores and on BevMo.com.
  • Hundreds of deals every month on wine, beer, spirits & more!

How do I join ClubBev!?

Shopping online? Click here to create a ClubBev! account online. Shopping in store? Visit any BevMo! Location and complete the ClubBev! registration form at the checkout stand to start your free membership.

Does BevMo! share my personal information?

No, your personal information is kept confidential and will not be sold or shared with third parties.

What savings do I receive with my ClubBev! account?

BevMo! offers hundreds of savings each month on wine, beer, spirits & more! In stores, look for the special "ClubBev! Price" to view your savings. Each time your spending reaches $250 (or 250 points), you will receive a 5% Savings Reward.

To find ClubBev! discounts on BevMo.com just look for the "ClubBev!" pricing next to each product.

Do ClubBev! members have access to special sales, events and tastings?

Yes, BevMo! will notify ClubBev! members about promotions, special events and tastings happening at a local BevMo! store. Make sure your account is updated with a current email and mailing address, so that you will know when a special sale or event occurs.

Events and tastings schedules are also posted at each store, or ask any BevMo! store associate for more information.

I made a purchase at a BevMo! store, but did not receive the credit toward my ClubBev! Savings Reward. Can I submit the receipt and receive credit?

Yes. Please contact us with the following information from your receipt:

  • Your name
  • Your phone number and/or ClubBev! account number
  • Transaction date
  • Total amount of the sale

Why doesn't my name appear on the screen when I use my ClubBev! account in stores?

If there was insufficient customer information provided when you created your ClubBev! account, your name may not be currently on file.

Please contact us to update your information.

How can I update or edit my ClubBev! account information, such as name, address, email, phone number and password?

Updating your information is easy. Just access your account or contact us to update your information.

What is my point balance?

Please contact us for your point status.

5% Savings Rewards

How will I receive my 5% Savings Reward?

If you provided us with your email address, an email containing your 5% Savings Reward will be sent to you one week after it has been earned. If we only have an address, your reward will be mailed.

Where is my 5% Savings Reward that I recently earned?

We apologize you did not receive your reward. Please contact us to update your information on your account and reissue recent rewards for you.

I lost my 5% Reward coupon, can I get a replacement?

Please contact us to update your information on your account and reissue recent rewards for you.

How do I acquire rewards points?

Each time you shop at any BevMo! store or BevMo.com, your purchase total (excluding sales tax, CRV, deposits, shipping charges and gift card purchases) is attributed to your next reward.

Can I view how much is needed to reach my next 5% Savings Reward?

Please contact us for your point status

Why does my account not show a history of points accumulated or rewards earned?

If you have created multiple ClubBev! accounts or if another member of your household established a ClubBev! account before you, the points that you've earned may be applied to this separate, related account. Please contact us for more information.

The 5% Savings Reward I received shows a different name and ClubBev! account number than mine. How can I correct it?

Please contact us to update your information.

Ordering

What forms of payment do you accept online?

We accept credit cards for online orders. We accept Visa, MasterCard, American Express and Discover.

Do I have to pay sales tax?

Yes, we must collect applicable sales tax on all orders that take title/ownership in California and Arizona.

What is the status of my order?

Click here to check the status of any pending or previous orders.

How do I send a gift?

Once you have completed adding items to your shopping basket:

  • Click the "Checkout" button located in your shopping basket. You will be taken to the next page to verify shipping details.
  • Verify or change shipping address.
  • Check box "This is a Gift" at top of the page.
  • Click the "Proceed to Gift" button.
  • Enter a gift message to be included with your package.
  • Don't worry, no pricing information will be shown on the receipt included in the shipment.
  • Proceed with the order to check out.

What is CRV?

CRV stands for "California Redemption Value." This is the amount paid back to consumers for recycling beverage containers at certified recycling centers. This is for California orders only.

How can I view my past online order history?

  • Sign in to your ClubBev! Account.
  • Click on "My Orders".
  • Click on the order to see a detailed listing or to place a re-order.

Please contact us for in-store transactions.

How do I know if you received my order?

Once an order is submitted, you will receive an order confirmation email with an order number and receipt. Please keep this email and order number for reference.

How can we be sure you have a specific vintage?

Specific vintages may not be available and may vary by store. If a chosen vintage is no longer available, a comparable vintage of the same wine may be substituted. Always check the bottle(s) for vintage if shopping in a store.

Can you help me find a particular item?

Please contact your local store for product inquiries and they will be able to assist you.

I want to purchase a particular item but can’t find it on the website. Can you help?

Sure, contact us and we can see if it can be ordered.

Can you help me locate a particular item that you used to carry but now is no longer available?

Please contact your local store for product inquiries and they will be able to assist you.

Special Bourbon Release

I received an invitation. How can I prepare for the sale to give myself the best chance to get a bottle?

Congratulations! Here are the most important tips we can offer:

  1. Sign in now to ensure you have the correct password
  2. Click the “Account” link, and then “My Account” to make sure the account number you are signed into is the same one as on your invitation
  3. Review your Billing and Shipping addresses in advance

Billing address formatting tips to avoid credit card declines:

  • PO Boxes = Spell out Post Office Box on Line 1 and put the box number on Line 2
  • Numbered Street Names = Spell out the street name (i.e. 5th Ave as Fifth Ave)
  • Unit/Ste/Apt Numbers = Put the unit number on Line 2

Sign into your ClubBev! Account 15 mins prior on the day of the event

I clicked the link but it says “invite only”?

Please ensure you are signed in, then click the link in the email that was sent to you (invites are non transferable).

The link says you are sold out?

These releases do sell out quickly. Receiving an email does not guarantee a bottle, only an opportunity to participate.

My friend received an invite, why didn’t I?

Due to the extremely limited nature of these special releases, not all customers will receive an invite to participate. Our marketing team determines who will be eligible to participate and we are not able to add additional customers to that list.

How can I make sure I get an invitation for special releases?

We do not maintain an interest list for special releases. Our marketing team determines who will be eligible to participate and they send the invitation emails directly. We’d be happy to confirm that we have your correct email address on file and that it’s Subscribed to receive notifications from us. You can contact us to confirm your information.

I don’t want to pay for shipping. Can I pick up my order?

Special releases included in our flash sales are not available for pick up and can only be shipped to your participating state.

My friend forwarded me their email because they didn’t want a bottle, but I still can’t purchase!

Flash sale invitations are non-transferrable and the purchase can only be made on the ClubBev! Account associated with the emailed invitation.

Disclosure: We are not responsible for any human error, technical malfunction, lost or delayed data transmission, interruption, line failure or malfunction of any telephone network, computer equipment or software, the inability to access any website or online service or any other error, human or otherwise.

Pickup In-Store

Can I arrange to pick up my order right away?

We can have your order ready for pick up in as little as one hour! Or next week! If you need something sooner, please call the store you wish to pick-up at to see if we can accommodate your request. Visit the Store Locator to view store hours and contact information.

How can I change the quantities on a pick up order?

If your order has already been invoiced and you would like to remove or add items, the store associates can refund or charge your credit card at the time of pick up. Please be sure you bring ID and the credit card used when you submitted the order.

Same Day Delivery

Do you offer Same Day Delivery?

Most of our store locations do offer same day delivery service or for a specific day in the future. Any order over $500 is delivered free of charge. There is a $50 delivery fee for orders under $500. Keg delivery requires paperwork to be completed in the store and includes a delivery fee of $25 per keg. Please note you will need a two hour window in most locations for this service. Chilled services are available upon request.

What if I want it delivered in the future?

Our Same Day Delivery can be scheduled for a future date within a 2 hour time window, as much as 180 days in to the future.

Shipping

Why am I being charged for Shipping when I want to pick up my order?

Please change "Ship - your state" to "Pick Up - your local store" here.

What if I am not home to sign for my shipment?

GSO will attempt delivery three times to a person who is at least 21 years old. After the third attempt and no one is at home, the package will be returned to us.

We will contact you that your package has been returned. If we do not receive a response within five days, a full refund will be issued to your credit card. If you would like to re-order the items that were undeliverable, please place a new order.

What if there's no one over 21 years old to sign for the package?

You must be at least 21 years old to order and/or receive alcohol from BevMo! All orders require the signature of a person at least 21 years old.

What is the tracking number for my shipping order?

Your confirmation email will have a link to track your order.

How much is shipping?

Shipping varies. To view shipping costs, please sign in and fill your shopping cart with the items you wish to purchase. During the checkout process, you will be given the shipping options and quotes for your specific order, all before entering any billing information.

What can be shipped and where do you ship?

We ship to:

  • CA: All Categories
  • AZ: All Categories
  • WA: Wine, Beer and &more
  • AK, MO, NE, NH, NM, ND, NV, OR, WY, DC: Wine and &more

Does BevMo! ship internationally?

No, we currently do not ship internationally.

When I order, can my shipping address be different from my billing address?

Yes, you may place an order and have it shipped to a different address than your billing address. We do not accept billing addresses outside of the United States.

What if I have an issue with my shipping order?

For shipments in California, Alaska, Missouri, Nebraska, New Hampshire, New Mexico, North Dakota, Nevada, Oregon, Wyoming, Washington D.C., please call 925.730.5247

For shipments in Arizona, please call 480.607.5523

For shipments in Washington, please call 206.673.3150

What is the difference between "Delivery" and "Shipping"?

  • Shipping arrives within 3-5 business days.
  • Delivery allows you to choose a date and a two hour window for delivery. There is a $50 fee for all local deliveries (waived on orders over $500). Keg delivery requires paperwork to be completed in the store and includes a delivery fee of $25 per keg.

How do I check my order status?

Click here to check the status of any pending or previous orders.

Returns and Replacements

How do I cancel an online order I never picked up at a store?

If you have not picked up your order and want to cancel it, please contact the store directly. We can return your order and issue a full refund.

I was shipped the wrong product/damaged product. How can I get a replacement?

For shipments in California, Alaska, Missouri, Nebraska, New Hampshire, New Mexico, North Dakota, Nevada, Oregon, Wyoming, Washington D.C., please call 925.730.5247

For shipments in Arizona, please call 480.607.5523

For shipments in Washington, please call 206.673.3150

What is your return policy?

If you are dissatisfied with your purchase or if it is spoiled, contaminated or otherwise not consumable, returns made within 7 days with a valid receipt, will be exchanged or refunded to the original form of payment.

Gift Cards

How do I check the balance of my gift card?

Please visit your local BevMo! store or contact us and we will be happy to assist you.

How do I purchase gift cards?

Gift cards are only available for shipping if purchased on BevMo.com. To purchase a gift card, select the desired design/denomination and add it to your basket. At checkout, you will be asked for a shipping address. Gift Cards are sent via USPS.

Alternatively, you can purchase gift cards at your local BevMo! Store.

Kegs

How do I order a keg?

Visit our Keg page for further information or contact your local store.

How many cups can I get from a keg?

Keg Size Number of 12 oz servings Number of 16 oz servings (Red Solo cup)
5 gallons 53 40
7.75 gallons 82 62
13.2 gallons 140 105
15.5 gallons 164 124

How do the deposits work?

Each keg has a $40 refundable deposit*.

Need a tap? We rent taps for $50 (refundable) plus a $6 cleaning fee (non-refundable).
Need a tub? We rent tubs for $15 (refundable) plus a $3 cleaning fee (non-refundable).

*Receipt is required for deposit refund.

Event and Wedding Planning

BevMo! can help relieve the stress of planning a big event. Click here to register your wedding or event. An event specialist from the store will reach out to answer all of your questions.

Vendors

I am a new vendor where can I submit my product information?

Please submit your new product submission to submissions@bevmo.com *and* include department (BEER, SPIRITS, WINE or OTHER) along with the product name in the subject line.

Website Features

How do I see Events/Tastings near me?

Visit our Tastings page here.

How does "My Wishlist" work?

"My Wishlist" was created to let you save items you purchase frequently and items you would like to purchase someday. To add an item to "My Wishlist":

  • Sign in to your account.
  • When you see an item you would like to add, click the "Add to Wishlist" link below the item.
  • Click "Wishlist" to add the item to your default wishlist
    or
  • Click "Create new wishlist" to create a separate wishlist, your item will be added when you give your wishlist a name and click "Save".
  • You will have the option to make your wishlist private, or viewable to anyone.

To view "My Wishlist":

  • Sign in to your account.
  • Click the "Account" link at top of page.
  • In the drop down menu, click "My Wishlists".
  • Alternatively, you can also click the "My Wishlists" link on the left of the account dashboard.

Oops! I forgot my password. Now what?

After clicking "Sign In", click on the "Forgot Your Password?" link. An automatic email will be sent to you with a link to reset your password. Click the link in the email and it will take you to an area on the website to reset your password. If you still have problems logging in, please contact us.

Corporate Information

How can I find out about employment opportunities at BevMo! stores or at the Corporate Service Center?

Click here to learn about employment opportunities.

Is BevMo! a public company?

No, BevMo! is a privately held corporation.

Are there any franchise opportunities?

BevMo! is a privately held corporation. We are not offering franchise opportunities at this time.

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